Shipping policy

Unfortunately, since all of our pieces are custom and handmade, we cannot accept returns or offer exchanges. All sales are final.

Our items are carefully checked before they leave our manufactory. However, if you discover a defect when you receive your new item, please contact us and we will correct the problem. Damage must be documented and reported within 48 hours of receipt. If the damage occurred during shipping, the packaging must be retained in order to successfully process the claim. Additional freight charges will apply for exchanges. 

For each return we have to charge a restock fee of 15% of the product value because of the effort involved. If your item is to be returned, be sure to protect it with the original packaging. Our items are fragile and heavy and can be easily damaged in transit. It is the sender's responsibility to ensure that the item is returned in undamaged condition.